These terms and conditions shall apply from the moment a customer submits a booking or booking enquiry through the website of Kima Surf. By submitting a booking or booking enquiry, the customer acknowledges that they have read, understood, and agreed to be bound by these terms and conditions, including the limitation of liability.
The customer understands that the submission of a booking or booking enquiry constitutes a contractual agreement between themselves and Kima Surf, and they are obligated to comply with all the terms outlined herein.
It is the customer’s responsibility to carefully review these terms and conditions before submitting a booking or booking enquiry. If the customer does not agree with any part of these terms and conditions, they should refrain from submitting a booking or booking enquiry.
The customer acknowledges that any additional agreements, understandings, or representations made between themselves and Kima Surf, whether written or oral, are superseded by these terms and conditions unless explicitly stated otherwise in writing by Kima Surf.
By submitting a booking or booking enquiry through the website, the customer affirms that they are legally capable and authorized to enter into this agreement and that they are at least 18 years of age or have obtained the necessary consent from a parent or legal guardian.
These terms and conditions, including the limitation of liability, shall remain in full force and effect throughout the entire duration of the customer’s engagement with Kima Surf, including the provision of services, activities, or any other arrangements made by Kima Surf.
The reservation becomes valid once the online registration is submitted. Afterwards, customers will receive a confirmation of their reservation, along with helpful suggestions on how to prepare for the trip.
Please note that the company reserves the right to confirm a reservation within 24 hours of receiving the online registration. Once the booking is confirmed, the reservation will be processed, and the full amount must be paid.
In order to secure the booking, the participant is required to make the full payment through a bank transfer or other available payment methods as indicated in the reservation confirmation. Any associated bank transfer fees or currency exchange fees are the responsibility of the participant and must be covered by them.
The surf boat charter includes surf guiding to several spots around the Mentawai Islands. Every customer has the option to join up to 3 sessions per day. However, the sessions are based on the daily weather conditions and can’t be guaranteed. As a general rule, there is no surfing on arrival and departure day. Any surf equipment such as surfboards, wax, leashes, and sunscreen are not included in the package.
For closed port situations or bad weather, exchange products and/or other alternatives will be offered. Rainy or cloudy weather is no valid reason for cancellation, and we strictly follow the harbour master’s recommendations on when to cancel a tour. In the event of poor weather or surf conditions, the guest shall have no claim against Kima Surf Mentawai or the operators.
Kima Surf, its subsidiaries, and its operators reserve the right to rearrange the order of any itinerary, to cancel or substitute elements of any schedule without notice when local conditions force such changes. Kima Surf and the surf guides on the boat can prohibit participation in surf sessions at their discretion based on a lack of respect for surf etiquette and regulations or the handling of any marine life. In such cases, we will not provide a refund for the missed surf session.
Additional costs that may apply to joining the Surf Charter due to delayed arrival or other travel disruptions won’t be covered by Kima.
Missed surfing sessions do not result in a reimbursement claim. If the participant cannot surf due to ill health while on board, please understand that there will be no refund given. If required, a letter for travel insurance purposes to claim the value of missed surf sessions can be provided. For illnesses prior to joining, please refer to the cancellation policy.
The participant explicitly declares that there are no medical reservations as far as their active surfing is concerned. For participants who are minors, their parents or legal guardians must waive any responsibility for their participation in the activity.
The company is not liable for damages as a result of personal injuries.
The company’s liability for damages that are not personal injuries are limited to the triple journey price. Liability for the loss of or damage to participants’ property (like for example surf boards) on the part of the organiser shall be excluded. We recommend a private baggage/surf board insurance and health insurance for the respective period. The organiser’s equipment and vehicles should be treated in due form. The participant shall be liable for damages in the case of negligent or wilful damage or loss. In the case of damage to the vehicles by a third party in the Indonesian traffic, costs will be carried jointly by everyone in the car involved.
“The participant acknowledges that Kima Surf is not responsible for any injuries, damages, losses, or delays that may occur both during organized Kima activities and onboard premises. The participant agrees to participate in all activities at their own risk and holds Kima Surf harmless from any liability arising from personal injury, including death, whether caused by negligence or otherwise, during the entire duration of the trip.”
“The participant acknowledges that Kima Surf shall not be held liable for any actions or omissions of third parties, including third-party service providers, that may result in loss, damage, cost, expense, or delay. This includes but is not limited to accommodations, transportation, and any other services arranged by third parties.”
“The participant acknowledges that they are responsible for complying with all obligations, rules, and instructions provided by Kima Surf. Kima Surf shall not be liable for any loss, damage, cost, expense, or delay suffered or incurred due to the participant’s failure to comply with any of their obligations, including but not limited to safety guidelines, activity instructions, or any other requirements communicated by Kima Surf.”
“The participant acknowledges that it is their sole responsibility to possess, obtain, and maintain all necessary travel documentation required for the trip, including but not limited to valid passports, visas, health certificates, and any other documents as required by the relevant authorities. Kima Surf shall not be responsible for any loss, damage, cost, expense, or delay suffered or incurred due to the participant’s failure to possess, obtain, or maintain the required travel documentation.”
“The participant acknowledges that it is their responsibility to follow all reasonable instructions provided by Kima Surf, including but not limited to specified check-in and check-out times, meeting places, and any other instructions related to the activities or the trip. Kima Surf shall not be liable for any loss, damage, cost, expense, or delay suffered or incurred due to the participant’s failure to follow reasonable instructions provided by Kima Surf.”
Guests may cancel their Kima Surf Boat Charter booking at any time before the date of their stay. A booking is not officially cancelled until the Kima Surf reservation receives written notice. The date Kima Surf received the written cancellation is when the cancellation policy is effective. In the event of cancellation, the following fees apply, based on the length of notice given:
A replacement participant can be provided. In this case, as in the case of any reservation changes, an administration charge of 50€ has to be paid.
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To protect your personal data, the IP anonymisation for Google Analytics has been activated. Within the European Union or in other states party to the Agreement on the European Economic Area, Google abbreviates the activated IP anonymization of your IP address before it is transferred to a server. Only in exceptional cases will the complete IP address be transferred to a server in the USA and abbreviated there. The IP address transmitted by your browser within the scope of Google Analytics will not be used in connection with other data by Google. Should we have further personal data of our website users, we will not use these for website tracking data purposes or link these with other non-personal data.
In order to protect your personal data, we have activated IP anonymisation for Google Analytics. This means that within the European Union or in other states party to the Agreement on the European Economic Area, Google will abbreviate the activated IP anonymization of your IP address before it is transferred to a server. Only in exceptional cases will the complete IP address be transferred to a server in the USA and abbreviated there. The IP address transmitted by your browser within the scope of Google Analytics will not be used in connection with other data by Google. Should we obtain any further personal data of our website users, we will not use these for website tracking data purposes or link them with other non-personal data.
We hereby inform all employees and guests of the Surfcamp that any photographs, videos, or other visual/audio content captured within the premises of the hotel, in public areas, may be used by the company for promotional, advertising, or any other lawful purposes without requiring further consent or compensation. Furthermore, please note that such content may be shared on various social media platforms by the company.
You can prevent cookies from being stored by adjusting your browser settings accordingly. However, please note that in such a case, you may not be able to use all the functions of this or other websites. Nevertheless, you can still prevent the transmission of the data generated by the cookie to Google, including your IP address and reference to the website, and the processing of this data by Google by downloading and installing the browser plugin available at: here.
In addition to the standard configuration of Google Analytics, we also use Google Analytics functions to support interest-based advertising based on users’ browsing behaviour. For this purpose, Google Analytics uses a third-party cookie by DoubleClick to evaluate data on users’ browsing behaviour on various websites. Using this data, statistical statements can be made on demographic data and fields of interest of website users. We would like to point out that we are unable to see any information about individual users, and the statistical data we use cannot be traced back to specific users. After visiting our website, some of our website visitors may receive placements of our advertisements on other websites. This form of ad placement is known as remarketing or retargeting. If you would like to object to this ad placement, we recommend that you use one of the above-mentioned possibilities of deactivating website tracking by a website user. Google also offers the possibility to control cookies for advertising preferences yourself. For more information, please visit. (Updated as of July 2023)
At Kima Surf, we are dedicated to providing memorable experiences for both our guests and staff. To ensure a positive environment, we have established the following guidelines. If you come across any violations of these rules by our staff members or guests, we strongly encourage you to report them through the designated channels:
Furthermore, at Kima Surf, we are committed to environmental responsibility. We do not support any form of littering, damaging the environment, or the use of single-use plastics. We kindly ask all guests and staff to join us in protecting the environment by minimizing waste and respecting nature.
These guidelines are in place to ensure a harmonious and enjoyable experience for everyone at our camps while promoting sustainability. We greatly appreciate your cooperation in maintaining a positive and respectful atmosphere.
Kima Surf reserves the right to modify or revise these Terms at any time, and the updated Terms will be publicly posted on our website. The amended Terms will come into effect after a period of 5 days from the date of posting. You can access the most up-to-date version of these Terms, including any revisions, on our website at any time. If you wish to receive a written copy of the amended Terms, please contact Kima Surf. By continuing to use our services, you are deemed to have accepted any amendments to these Terms after the 5-day period following their publication on our website.
For any inquiries, feedback, or assistance regarding Kima Surf, please feel free to reach out to us using the contact information provided below:
Email: info@kimasurf.com
Phone: +628113944332
Our dedicated team is ready to address any questions or concerns you may have about our services, accommodations, or any other related matters. We strive to provide prompt and helpful responses to ensure that your experience with Kima Surf is enjoyable and memorable.
